DELIVERY AND RETURNS

 

I’m too excited about my Organic Riot®! I want to know exactly where it is!
Track your order by locating your tracking number in the email sent to you. You can track your order here.

Where do you ship?
We ship our products all over New Zealand. If shipping is unavailable in your area do contact us on hello@theorganicriot.com and we will make sure you get your product.

When will you process, and ship my order?
We are eager for you to have the safest skincare in town. We work fast to process orders within 1 working day (excluding Sundays and bank holidays as our delivery partners do not work on these days).

What material do we use for shipping?
We ship all orders in a Bio-polymer based eco-bag made with corn starch and sugarcane. Our bags are certified by all three industry certifiers; Vincotte, BPI and Dincerto, meeting American, European, International and Australian standards – including certifications for your domestic home compost. Our bags biodegrade in 180 days in domestic compost conditions, including wormfarm compost. After degradation, they must leave no harmful residues behind. In fact, the only residue left behind is a soil enhancer which is returned to the earth as plant food. 

How many days does it take for me to receive my product?
We ship all orders (plastic-free) via priority shipping as we know you’re very excited to receive your Organic Riot®. Once your order is processed, you should receive your product within 5 working days for orders within NZ* and 7-14 working days for orders within Australia. (excluding Sundays and bank holidays as our delivery partners do not work on these days). If it takes any longer do email us on hello@theorganicriot.com*We do our best to get your product to you on time however couriers at the moment are experiencing a delay due to COVID. We apologise in advance if your parcel takes a few days extra to arrive.

Can I change my shipping address after placing my order?
If the product hasn’t left our warehouse we can change the shipping address. Do contact us at hello@theorganicriot.com ASAP if you do want to change your shipping address.

What should I do if I receive the wrong product or a damaged product?
If you received a product different from the one that you ordered or a damaged product, we’re sorry about that! Please contact us at hello@theorganicriot.com and we’ll be sure to get you the Organic Riot® you ordered! Please include your order number in your email.

What’s your return policy?
We will refund your money.* Your happiness is our only priority. We aren't here to simply sell products. We are here to make your lives better. If you aren't happy with your Organic Riot® please contact us, we’d love to hear why we didn't meet your expectations. Please reach out to us on hello@theorganicriot.com with your order number and we will see how to address your concerns. We never want to leave you unhappy. As soon as you ship the product back to us and we receive the product we will refund 100% of the corresponding order amount. *Please note: We will not accept returns of products which have been used for more than 15 days from date of delivery. And we will not accept returns from products bought from any other website other than www.theorganicriot.com.

Medical Disclaimer:
Pure essential oils, botanicals, and other natural ingredients have been used for centuries in skincare. At Organic Riot we have done extensive research into the possible benefits of these natural ingredients. However, we must make this disclaimer:
While many of the natural ingredients in our products are believed to have therapeutic and healing properties, they are not to be used to treat any form of health problem. We do not recommend the use of these products as an alternate for medical care. Organic Riot is not responsible for any individual reaction to any particular ingredient. We maintain a transparent policy, where each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. We recommend to always do a patch test to ensure the suitability of the product.


The content found on this website is for informational purposes only. Our products are meant for your personal use and the information provided has been collected from other sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients. Please do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases.

The information provided is not intended to prescribe or be taken as medical advice. Please consult your doctor, should you have any concerns that require medical attention.